One Calendar with Social Networking PowersDesign Thinking At Work in Our Hospitals
The Harvard Business Review recently featured an interview with Kaiser Permanente, of Kaiser Pemanente Innovation Consultancy about how human-centered design is used to engage front line staff (nurses and even patients) to improve the quality of care in our hospitals.
“We find the few folks early on who want to share their dreams, their desires, their pain points with us,” says Permanente. “Then we observe them in their expertise areas…and take them through the ideation phase where front line staff are inspired to release all of the great ideas inside of them.”
Permanente says he sees the power of design thinking when those low fidelity prototypes (or ideas) are put into action in a hospital within few weeks. “It’s truly powerful stuff,” he says.
Watch the interview and find out how engagement with frontline staff has been responsible for creating solutions for universal problems in health care— medication administration error, nurse shift handoff and pain management.
